Some comments & Instructions for order that are shipped
"Plus, some years they have been held for. inspection for over a week, which can be hard on them."
Solution: Once the order is shipped, a tracking number is given to the customer - I instruct all customers to follow up using this number with the carrier and keep informed. If it seems to be excessive delay, then contact your local Post Office/USDA and if an inspection is needed, then contact your inspector to avoid any undue delay, Very important!
"Good morning Mr. Rhora, the package arrived on 5/22 with the newspaper around the roots still moist:
The plants seemed to survive and went into a pail with water for a couple of days,
then on to their permanent site a couple of days later,
"The trees are in an area off the access drive that includes persimmon, paw-paw, quince, a variegated beech a dawn redwood and a couple of spruce. The character of the area will be enhanced by the stone pines." Thanks for your help. Len
"Charles Rhora, The trees arrived yesterday in good condition. Thanks for all your work." Zyla
"Hi Charles, thank you very much for sending the replacement trees, they arrived a few weeks ago and we planted them right away in the holes vacated by the previous ones - I wanted to let you know that the they are doing very well - every one of them has put out strong shoots so I am confident that they will all survive." thank you, Stephanie
"Good afternoon Mr.Rhora, We received the parcel today and all looks well. Thank you so much for not sending all of the inoculant and refunding our money. I appreciate your honestly. Have a wonderful day!"
"You have a fascinating website. We love the views from our small ranch in Western WI USA zone 4 but want to space productive trees along one side of the drive. All were frozen but recovered very well. All leaves were die - up to 10" new growth" Later statement - "100% of the young tree are alive..... I'm very happy"
Footnote: One of many cerncerned customers after deep freeze of May 23/15.. A good reasonon why not to give up.